The Next Generation of Excellence: Agility, Culture, Innovation
August 30, 2016
Considering the current appetite for “supply chain excellence,” I wonder if it is possible we’re focusing on the wrong things? Like cost and asset utilization, trying to become more efficient (faster delivery, lower cost, time to new product introduction) and more effective (asset utilization, higher levels of service, market share, customer retention). These are all necessary drivers of business success but are they the only attributes that define true ‘excellence?