What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, job title, e-mail address, city, state, postal code, country, work phone number, industry or company name. This information is kept for 18 months unless you unsubscribe from receiving our communications. In that case the email address, unsubscribe request and date of the request are kept in perpetuity. You may, however, visit our site anonymously. We also employ LeadLander technology which tells us your company name, based on IP address and which pages you view. The information gathered through LeadLander is kept for current year to end + one full year.
We may also collect information about your computer hardware and software. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Logility to maintain quality of the service, and to provide general statistics regarding use of the Logility website.
In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. This information helps us direct your request and respond more quickly to your needs. Users are under no obligation to provide such information. In addition, we may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes in perpetuity.
We may further collect and process any information and data that you volunteer to us, e.g. when you register for events, subscribe to newsletters, participate in online surveys, discussions groups or forums. This information is kept for 18 months unless you unsubscribe from receiving our communications. In that case the email address, unsubscribe request, and date of the request are kept in perpetuity.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs);
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
- To administer a questionnaire, contests and surveys or other site features. Your completion of questionnaires and surveys is voluntary;
- To keep you up to date on the latest product announcements, software updates, software upgrades, security patches, system enhancements, special offers, and other information. This occasionally includes information from other technology companies or business partners about products and services that can add value to your Logility products;
- To send periodic emails;
- To support recruitment inquiries.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, event details, or related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future communications, we include detailed unsubscribe instructions within each communication.
We communicate with users who subscribe to our services on a regular basis via email, and we may also communicate by phone to respond to customer requests or resolve issues. We may use your email address to confirm your opening of an account, to send you notice of payments, to send you information about our products and services, and to send notices and other disclosures as required by law. In countries where permitted, you “opt-in” or agree to receive all such communications by accessing our website unless, and until, you “opt-out.”
Logility provides you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us such as emails or updates from us regarding new services and products offered on this website or if you do not want us to share your personal information with third parties. The opt-out choice may be exercised by unsubscribing at email@example.com or choosing the unsubscribe option within the communication.
How do we protect your information?
At Logility, we take your privacy seriously and will only use your personal information to administer your account and to provide the information and services you are interested in.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all registered users of our site may make any changes to their information at any time by logging into their control panel and going to the ‘Edit Profile’ page.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.logility.com/terms-of-use/.
This policy was last modified on 8/2/18.
470 East Paces Ferry Road
Atlanta, GA 30305