Ashley Furniture is the third largest home furniture manufacturing company providing case goods, mattresses, upholstered goods and home accessories that are sold by more than 6,000 retail partners.
Customer expectations to get what they want, when they want it, have never been higher – and that extends to the furniture industry. To fuel continued growth, Ashley Furniture needed to increase its already high customer service levels by ensuring rapid delivery of perfect orders – complete and defect-free.
However, reaching the new goal with the existing planning model would require increasing safety stock levels, thereby driving up inventory, storage and transportation costs. Ashley Furniture knew it needed a more efficient way to optimize its inventory across its entire supply chain network.