Customer Support

Logility offers comprehensive support programs for our customers to ensure they realize maximum return on investment from their solutions. With highly trained support technicians, Logility customers are assured they’ll get responsive support from a knowledgeable source.

Online Application Support

Logility customers: access our online application support

  • Open and manage incidents with Customer Support
  • Download service packs and new releases
  • Access Logility’s FTP site to transfer large files
Contact the Application Support Team
  • Application support e-mail: support@logility.com
  • Please email service-escalation@amsoftware.com to escalate a reported incident that requires additional attention from Logility (include the incident number). This will notify Service team management immediately.
  • Application support hotline:  +1 (404)-238-8400

Contact us to share your desktop with a Logility Support Analyst.

Recognized Holidays
US Holidays

New Year’s Day – Friday, January 1st
Martin Luther King, Jr. Day – Monday, January 18th
President’s Day – Monday, February 15th
Memorial Day – Monday, May 31st
Independence Day – 4th of July – Observed: Monday, July 5th
Labor Day – Monday September 6th
Thanksgiving Day – Thursday November 25th
Thanksgiving Holiday – Friday, November 26th
Christmas Eve – Friday, December 24th

New Zealand Holidays

New Year’s Eve – Friday, December 31st
Day after New Year’s Day – Observed: Monday, January 4th
Auckland Anniversary – Monday, January 27th
Waitangi Day – Observed: Monday, February 8th
Good Friday – Friday, April 2nd
Easter Monday – Monday, April 5th Monday
ANZAC Day – Observed: Monday, April 26th
Queen’s Birthday – Monday, June 7th
Labour Day – Monday, October 25th
Christmas Eve – Friday, December 24th
Boxing Day – Observed: Tuesday, December 28th

India Holidays

New Year’s Eve – Friday, December 31st
Sankranti – Thursday, January 14th
Republic Day – Tuesday, January 26th
Maha Shivaratri – Thursday, March 11th
Udagi – Tuesday, April 13th
Sri Rami Navami – Wednesday, April 21st
Good Friday – Friday, April 2nd
May Day – Observed: Monday, May 3rd
Ramzan – Friday, May 14th
Independence Day – Observed: Monday, August 16th
Ganesh Chaturthi – Friday, September 10th
Mahalaya Amavasya – Wednesday, October 6th
Gandhi Jayanthi – Observed: Monday, October 4th
Vijaya Dahami – Friday, October 15th
Kannada Rajyothsava – Monday, November 1st
Deepavali – Friday, November 5th
Christmas Eve – Friday, December 24th

UK Holidays

New Year’s Eve – Friday, December 31st
Good Friday – Friday, April 2nd
Easter Monday – Monday, April 5th
Early May Bank Holiday – Monday, May 3rd
Spring Bank Holiday – Monday, May 31st
Summer Bank Holiday – Monday, August 30th
Christmas Eve – Friday, December 24th
Boxing Day – Observed: Tuesday, December 28th

Canada Holidays

New Year’s Day – Friday, December 31st
Family Day – Monday, February 15th
Good Friday – Friday, April 2nd
Victoria Day – Monday, May 24th
Canada Day – Thursday, July 1st
Labour Day – Monday, September 6th
Thanksgiving – Monday, October 11th
Remembrance Day – Thursday, November 11th
Christmas Eve – Friday, December 24th
Boxing Day – Observed: Monday, December 27th