Industry: Consumer Goods,Service/Aftermarket Parts

A. O. Smith Water Products Company, a subsidiary of A. O. Smith, is always in hot water -- and it works to assure that its customers are, too. The company makes commercial and residential water heating equipment under such names as A. O. Smith, State, Reliance, Maytag (under license), and Apollo. Products include commercial boilers, commercial natural gas water heaters, residential electric and natural gas water heaters, expansion tanks, and pump tanks. A. O. Smith Water Products Company produces more than 2.8 million water heaters each year and accounts for almost half of A. O. Smith's sales.

A. O. Smith set out to implement a Collaborative Planning, Forecasting and Replenishment (CPFR) process.

A. O. Smith implemented Logility Voyager Solutions to achieve collaboration with key customers and suppliers, to leverage performance management to become more proactive, to increase visibility of inventory throughout the supply chain and to create robust supply chain processes.